Now Hiring - Customer Service Representative in North Las Vegas, NV

Work with the industry leader

Advanced Imaging Solutions (AIS) is a Premiere IT Business Technology company.

AIS’s Core Value is: “We Adapt and never lose our Integrity to Surpass expectations- We are AIS-NOW”. Our mission as a company is to “Exceed our customers’ expectations by providing unparalleled business solutions with leading edge technology products, coupled with unmatched service, supplies and support. Our foundation of work ethic, integrity, and teamwork enable us to work within a culture that cares about our customers, our community and each other.”

We’re growing fast, and looking for an enthusiastic, friendly, and talented person to join our customer service team in our North Las Vegas, Nevada office.

How we help you make the most of your skills

Naturally, you'll have the tenacity to work independently. But that doesn't mean you won't have our support. We provide full training on our process as well as our product ranges, and the pros and cons of different solutions. We'll also train you in how to use our case management and quoting systems.

Your Team Supervisor is there to provide help when you need it and leave you alone when you don't!

This isn't a sales role. You don't have to do cold calling (we have a specialized inside sales team for that!) however we do expect you to help guide customers to come up with the best possible solution for their requirements.

What you need to bring to the table

If you don't like talking to customers and vendors, this isn't the role for you. But if you have the ability to quickly pick up our product portfolio and go that extra mile to deliver outstanding customer service, you’ll settle into this role just fine. We will prioritize applicants with business to business IT help desk experience but will train the right candidate.

1. Customer service or inside sales experience. You know how to work with customers to give and provide information needed to fulfill orders and resolve issues. A resume glowing with outstanding references and applicable experience will go a long way to securing this role.

2. Comfortable talking on the phone.This is a customer facing role: the way to speak with customers is over the phone and via email. You know how to sound professional and maintain your calm.

3. You're inquisitive. You have a passion for learning about products and can articulate them with perfection to customers.

4. CRM and ERP Experience. You have experience with a ticketing system and interacting with ERP systems. (Of course, we also provide training on how we use our systems).

5. You're organized. There's a difference between saying you're organized and actually being organized.

“So what’s in it for me,” you ask?

At AIS,we want to reward people for their contribution towards our success. We believe our employees are family and our benefits are designed to ensure the health and financial wellness of that family.

Here are some of the benefits we offer:

· Medical Insurance

· Dental Insurance

· Vision Insurance

· Life & Disability Insurance

· 401(k) with company match

· HSA Account

· Paid-Time Off (vacation, personal, and volunteer time off)

· Employee recognition & Incentive travel rewards

· Team building and Company sponsored events

· Leadership Development Program

· 401(k) with company match

If we still have your attention:

If you’re interested, don’t delay! Click apply and attach your resume.

AIS is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: One location